Privacy Policy
Introduction
At Bitfinex, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our cryptocurrency exchange platform.
We follow a privacy-first approach — we do not collect personal data unless absolutely necessary to process a transaction or comply with legal obligations.
What We Collect
We keep data collection to an absolute minimum. By default, we do not require registration, personal ID, or user accounts. We may collect the following:
- Email address — Only if provided voluntarily for transaction notifications or support.
- Wallet addresses — Used solely to process the exchange.
- Transaction details — Amounts, timestamps, transaction IDs (for internal record-keeping and debugging).
- Technical metadata — IP address, device type, browser version (used for analytics, security, and abuse pre
We do not link any of this data to real-world identities, unless required by law.
How We Use Your Data
- To process your crypto exchange
- To send status updates and support messages (if you provided email)
- To detect and prevent fraud or abuse
- To comply with legal requests from law enforcement or regulators (in rare, exceptional cases)
- We never sell, rent, or trade your data to third parties.
Cookies and Analytics
We may use essential cookies or anonymized analytics tools to improve platform performance.
These do not track personal behavior and are not used for advertising purposes.
You can block cookies through your browser settings if you wish.
Data Retention
We only store data:
- As long as it’s needed to complete the transaction
- As long as necessary to resolve disputes or comply with applicable laws
We do not retain user data longer than needed. You can request removal of your email or metadata by contacting us.
Security
We implement industry-standard security measures:
- End-to-end encrypted communication (HTTPS)
- Secure server infrastructure
- Internal access restrictions
Still, please remember that no online service is 100% secure, and users are responsible for protecting their wallets and private keys.
Your Rights
Even though we do not store much user data, you may:
- Request access to any data related to your exchange
- Request its correction or deletion
- Contact us with any privacy concerns
Changes to This Policy
We may occasionally update this Privacy Policy. If significant changes are made, we will post a notice on the website. Continued use of the service after an update means you agree to the new terms.
